Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your decor? Whatever the reason, you wont be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. All of our products are offered with import shipping, so please be aware that if you return one of these products, our actual outbound shipping costs from the United States to Trinidad will be deducted from your return refund. In addition, all of our items carry a restocking fee of 20 percent which will be deducted from your refund should you wish to make a return or exchange. Custom-made and personalized items cannot be cancelled or returned.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. Any upgraded shipping costs will not be refunded.
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the products sale page. If you have any questions about whether a product can be returned, please call us.
Note: If your item was damaged or defective, please see “What If My Order Arrives Damaged?”
What If My Order Arrives Damaged?
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
Our goal is to make buying online easy, safe and efficient. If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. If your item is problematic due to a manufacturers defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.
Clearance Items Return Information
If the item you have purchased is a returned product, please be advised that this does mean it might have some signs of wear. The wear is typically the result of the product being previously shipped. Due to this, the item cannot be returned. However, if you received this item and feel there has been a major error or have some other serious issue, please give us a call. We pride ourselves on being fair!.